Consumers that choose a Samsung washer will receive an additional loyalty incentive up to $150 towards a new Samsung washer purchase.The Samsung loyalty amount is reflected in the amount printed on the rebate form as the "Samsung Washer Purchase" rebate amount. Samsung Support Australia. The rebate amount is based on the model and manufacture date of the recalled washer. Consumer Product Safety Commission. To verify if your model top-load washer is included in the recall, locate the model and serial number on the back of the machine. Our priority is to reduce any safety risks in the home. Allegedly, washer drums in these Samsung washer models lose balance, which triggers excessive vibrations. Your Home Label Kit will be shipped to you within the next 14 days. Samsung on Friday announced a formal recall of 34 models of its top-load washing machines - more than a month after the U.S. government first issued a … Front load washers are not affected by this recall. This can occur when a high-speed spin cycle is used for bedding, water-resistant or bulky items and presents an injury risk to consumers. The washer isnt working and it was leaking water. The Samsung washing machine recall list includes around 2.8 million devices that have been sold in between 2011 (in March) and 2016 (in November). In addition, you can click a link below to view a brief video demonstrating how to apply the control panel guide (overlay) and the two warning labels. Please check the serial number, and then enter it again. You will receive a Home Label Kit in the mail within the next 14 days. The recall includes an estimated 2.8 million washers sold between March 2011 and November 2016. Until the repair is completed, the washer exchanged, or the Home Label Kit applied, Samsung and the CPSC are advising owners of the recalled washers to use the delicate or waterproof cycles when washing bedding, water-resistant or bulky items. Q2. Enter you washer's 15 digit Serial Number below, and then select. What are the terms of the manufacturer's warranty? We have taken several steps to significantly expand our capacity to provide free in-home repairs to consumers as quickly as possible by working with several nationwide service partners. Please check with your terms and conditions for details. ... Label 2: On the back right of the Top-Load Washer. These troubleshooting solutions may help keep your Samsung washer working smoothly and prevent a costly repair call. Consumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer. Power. Samsung wins Stevie® Award for innovation in customer service. Our records indicate that there is an invalid serial number registered. Note: Please enter the Email address and Phone number you previously used to register your product. I had no knowledge of this at all. Samsung serial numbers with the six-digit number 100001 through 799999 prior to a letter at the end of the serial number are subject to the recall. Consumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailer. The first option is a free in-home repair that includes reinforcement of the washer's top. This recall involves various models of Samsung manufactured Top Load washing machines. If you elect to receive a free in-home repair, an authorized technician will install structural reinforcements to the washer and apply the Home Label Kit if you have not already done so. Front-load washers are not included in the recall. ... QuickDrive™ Washers Front Load Washers Top Load Washers ... SAMSUNG WASHING MACHINE RECALL . Affix the one (1) or two (2) Model/Serial Number labels from your recalled Samsung washer to the rebate form. How the recall works. If you own one of their front-loading machines or purchased a top-loading washer before 2011 or after 2016, your unit is not involved. I’m a family of 5 people and I have mountains of laundry to be done. Consumers who choose a Samsung washer will receive an additional loyalty incentive up to $150 toward their new Samsung washer purchase. Make a photocopy of the receipt from your new washer and page one of the rebate form for your records. The recall involves 34 models of Samsung high-efficiency top-load washing machines sold between March 2011 and November 2016. When the first recall was announced, the CPSC had received 10 reports of electrical cords overheating, including five reports that resulted in property … Technicians from these service providers have been trained to perform the washer repairs for this recall. Q12. Samsung is a leading manufacturer of washers and dryers. No injuries, fires or property damage outside the washing machine have been reported. Please follow the instructions included and apply the new warning labels and the new control panel overlay as soon as they arrive. Thousands more Samsung washing machines have been recalled after a fault causing the appliance to catch on fire was discovered. Called a technician on 3/22/19 to service my washer and was informed that my Samsung washer has been recalled! Voluntary Recall of Select Samsung Top-Loading Washers Consumer Notice. Q7. So the error/shaking issue remained after recall fix, I contacted Samsung assuming now with the warrenty the washer code be fixed and back to functioning soon. I accepted, did all of the required online portal and emailing of images last week. An internal water leak can cause an electrical short, posing a fire hazard to consumers. What is the problem? Most service contracts allow for a pro-rated refund minus claims.