This washer sucks. After he left the vibrations seemed worse and the knocking started. Restart program. Piece of crap. I will never purchase another Bosch product again. I notice now that not all the water completely spins out during the final spin cycle. The mildew smell is there and there is water left in the machine after each wash. I pushed the start/stop buttons a few too many times this morning and got the e027 code. I fought with Bosch for a week but they would not replace the machine. Won’t start. So, I call another repair shop, this guy knows what he's doing finally, he discovers that one of the struts is worn out, bad and needs replaced. I have contacted the cust. Recent Bosch Washing Machine questions, problems & answers. BOSCH! Bought the Bosch Nexxt 500 series washer and dryer upon recommendation from the dealer and based on the eco-friendly and energy efficient ratings. "Bosch Washer parts" Cancel. I purchased the machine about 3 years ago along with an extended warranty, but thought that I'd never have to use it because it was a high-end quality machine. As for some clothes not spinning, I had this problem after about a week. Consumers are being ripped off, it's too bad Bosch isn't taken for a class action suit for the poor design of this washer! must resin front and rear, whether older blue-white tubs or new This machine ought to have a filter in line before the … I spoke with a customer representative this morning by name of Anita (when I called 800 578 6890) and I must let you know how impressed I was with her promptness, professionalism and willingness to assist.The technician who has been dealing with the problems at this end is also a very diligent and concerned professional (although I think he is getting a bit frustrated). Factory Trained Appliance Technician With 20 years of In-Home Appliance Repair Experience. 21 inch deep cabinets that aren't "vanity". It didn't matter what or how much detergent I used. The Bosch Nexxt 500Plus washer is very quiet, saves energy and gets laundry very clean. Tell me about Bosch washer problems.The price makes it seem to be a high quality model, probably because the name rhymes with posh. Bosch Nexxt 500 Plus Series Pdf User Manuals. The dryer makes loud noises and the Steam cycle is unsatisfactory. So, I try to just spin, which is not possible on this machine. I luckily purchased an extended warranty when I bought the machine 23 months ago. Also, I cannot wash a comforter in this machine, which is really not a good feature of a good machine. From the Miele Australia website: "The Sensor wash/Automatic programme uses as little as 6.5 litres* of water - significantly less than filling your kitchen sink. I would rather have my old top loader back instead of this thing that uses more time and energy..I never seen a machine that we have to drain or clean out some times- that's in the front of the machine, not easy to do - I don't think it's made to be cleaned properly. I am very dissapointed with the bosch 500 washer. I had an LG that I loved and wanted to buy another....but the salesperson talked me out of it saying that if the LG needs repair, I'd be w/o my machine for weeks cuz it's so hard to get parts. $69.95 $ 69. Plugged back in, still had code. You only have 8 hrs to to laundry. If they lose sales and suffer customer dissatisfaction due to their indifference to the pedestals then maybe they get what they deserve? However, the newer appliances all have issues, so I figure you just have to expect some things you aren't happy with in order to get matching appliances. Paying about $600 more for the extra power in just one burner doesn't sit right with me. I will also give Bosch the company a chance to make things right, though at this point I would be happy to have nothing to do with Bosch ever again. Awesome instruction. Get appliances with mechanical knobs and dials. And we also have smell on our machine it's really nasty smell in the machine, I leave the doors open when not in use and it still smells. I have a bosch and NOT quite at all and there's error every time we do a load, It's really a pain because hear the beeping go off and there an error on the machine and there not done right. Completely are illiterate people). The pedestals suck but the machines are great. Can you E-mail me? I think it really is trying to commit suicide. (still shakes bad! I know it's a pain in the butt to have to do this to new, expensive equipment but I am convinced that if I placed a service call whoever they sent out would most likely be clueless and the end result would be they would order all new pedestals and have to install them. AFTER YOU READ YOUR CARE AND USE THEN YOU ARE GOING TO SEE THAT YOUR DUMB!!!!!! If you flip the drawers over (place a towel down so you don't scratch the metal front) you can see the metal rails on each side and three TORX screws that hold the rails to the drawers. - DR. hmmm....very interesting thread. The dryer takes longer than some others I have had, which I assume … I too thought I was purchasing a "top of the line" washing machine. Unfortunately, the $2799 Benchmark dual fuel is not a discountable item. Our bosch 500 sounds like a helicopter is landing on the roof when in spin cycle. When attempting to start the machine, the cycle selector panel only lights up when it feels like it, so many times the machine cannot be started, because all electronics are dead. This last breakdown was due to the entire drum of water leaking out of the bottom of the machine onto our basement floor. This full course of possibilities can help you find the right appliance to match yours, New project for a new year: Swap your conventional heater for an energy-saving model — and don’t be fooled by misinformation, Did you do a great job when you did it yourself? Maybe that was the cause of the vibration problem to begin with. The repair person also showed us how to open the door if the washer broke - I suspect he knew how well the Bosch was engineered. In the end, the appliannce store replaced the machine because the repair parts were on a 6-8 week back order. ft. Capacity, 15 Wash Cycles, Energy Consumption of 182 kWh/year, Spin Speed of 1100 RPMs and LED Display: White Also, on the European versions, you can select to spin only, say for a hand-washed article, but the American models don't have that feature. Well, that's true, in fact it is pitted. Test any electrical switches with an Ohm meter for continuity. outside that, i am completely satisfied after 5 years of a lot of use. Bosch washing machine problems with spin can be easily fixed by a qualified engineer. The appliance store tried to tell me to check the fuse (it's fine and worked fine before this). It's been a great machine for me. RTFM and enjoy what you paid for :-). Download for 1. We're disgusted with this mold ridden washer which is a major health issue. The knocking noise happens when it's ramping up and braking to slow down. We were told to put throw rugs down on either side of the washer to prevent the machine from ruining the woodwork and trim on the laundry room floor and cabinet. The motor won’t run. Now the big problem is that the rubber gasket sticks of MOLD I have bleached it and that only works for a few days then it's back. About a year ago a hose for the cold water was leaking & of course the repairman had to order the part & waited about 2 weeks. Now I run around the house trying to figure out what I can throw in the machine to get "small" and "large" items in each load. Often items need to washed twice to clean properly and we always have to run the extra rinse cycle. Bought my 500 nexxt series about a year ago. My Bosch Nexxt dryer suddenly failed to dry. I haven't given up hope yet, before the struts going out and the knocking noise, even if I was having vibrations issues, I really do like the machine. I love the time delayed feature. I end up taking them out and hanging them over something to finish drying. I lose 20% for depreciation - imagine! Washers, Dryers, Refrigerators, Freezers, Dishwashers, etc; I also hate that this washer takes over an hour to wash my clothes. Now the drain cleanout is leaking and there is nothing in the manual to troubleshoot this. We bought this washer because of the Bosch name, and we liked our Bosch dishwasher. They are the biggest crap ever, typical US! The washer takes what ever amount of time it wants up to 3.5 hrs sometimes. Unplugged machine for awhile. There is also mold growing inside the window area. I will post further. Maybe we get different models here in Canada. How? You can tell that the laundry wasn’t spun, because it will be very wet at the end of the cycle. I only do laundry for two and just the normal clothing, linen, etc. This is what I learned and how I solved the problem... First of all if you remove the drawers (lift the black locking levers on either side of the drawer to release and remove) you will be able to see the glides on the inner side frames of the pedestals. Bosch Nexxt 500 Series Pdf User Manuals. or service technician the problem cleaning noted previously. Without the extended warranty I would have to pay over $750.00 to get this repaired, which is 3/4 of what I paid for this. it is working again. Make note if the indicator "rinse" light is on and the display is flashing "E:04" on the Bosch washing machine. Instead, we got a total piece of junk where Bosch customer service will not stand behind their product even though they know (washer smells and will not operate after water fill)that they have a built in defect as substantiated by countless similar complaints on the internet. They are made here in America by a third party contracted by BSH for exclusive production of the pedestals (truthfully, I'm not sure if I'm allowed to name the manufacturer per copmany guidelines...) Suffice to say, if they are offered by Bosch we require them to meet our quality standards. True, the Benchmark includes a sliding oven rack and soft-close door, but those bells are irrelevant to me. I use to live in another state with hard water and did not have a soft water conditioner and etching took place on all my glasses. I am so disappointed with my new Bosch 500 series washer and dryer. I purchased a Bosch Nexxt 500 Series Dryer and a 100 Series Washer. In reference to the long cycles, if your machine works, I recommend to use the Quick Clean cycle, which is good for most applications. I do have a soft water conditioner. Bosch Nexxt 500 Series Washer perating, Care and Installation Instructions WFMC3301UC Replacing the tub bearing is a very involved repair and will require disassembling most of the washer. Amazon.com: bosch nexxt 500 series washer parts If Bosch Nexxt 500 Plus series washer shows an unknown code, there is the table of faults below. I'm very big on getting excellent service if something went wrong, and it sounds like Bosch couildn't care less -- lots of "well call another service facility". After his 5th trip out and still the fabric dispenser doesn't work, the loads take forever to finish - if they don't stop part way through flashing an error code. Granted I can accept some responsibility for washing the rug by itself, but the fact that I've waited 2 weeks for the only Bosch repairman in the entire state of GA is just ridiculous. Then I reinserted the drawers, making very sure that the rails were properly in the glides and closed the drawers to lock them to the glides. The detergent dispensers are constantly full of water that smells like mildew, which is not surprising since my clothes smell like moldy rags. Bosch is screwing people over by continuing to sell this product. No amount of money can guarantee you won't have problems with a machine, especially if the dealer is a bad apple. One annoying feature of the washer is the alarm beeper at the end of the cycle. He said if you are not using HE soap (which I don't) that you have to be sure to use literally 1 Tbsp. The Regular and the Reduced Spinning cycles are also excessive, and are responsible for a great deal of the cycle lenght, so I would recommend to always select the Gentle Spin, which is equivalent to the regular spin in most other machines. Finally after 1 year of the madness, the washer was leaking water underneath. Bosch nexxt 500 series washer problem. Clothes smell, washer smells. There is also mold growing inside the window area. I was able to reinsert all the fallen bearings with the aid of a small flat screwdriver to "pop" them back in their little holes. Degree of drying has not been reached or the drying time is too long. We don't have enough information to know what karen's problem is - but if the machine was simply a lemon (as seems to be the case), this could have been respolved by buying from a dealer with a good return policy. Shop by Bosch Washing Machine Parts. Yesterday I also faxed some of the more egregious details which seemed to make things clearer. If the problem persists, replace the motor control module. For an entire year I thought I smelled and it was the damn machine. GE - customer service said, "all brands but that!". However, the ball is now in Bosch's court to see how they respond to the problem. We should have known from the price that there must have been something wrong, as she sold both the washer and dryer to us for the price of one. It always worked fantastic. - DR, Thoughts on the new Bosch Benchmark appliances. My issue is that because these machines have been assembled and disassembled so many times , they are now loose, still NOT operating properly, the small screw cover caps are constantly popping off and there is another crack in the front panel of the washer ( panel was ordered and is in). No one tests washing machines like we do. They get the clothes VERY clean, and spin out just fine- almost dry- so the dryer doesn't take that long. Very pleased with the Bosch 500 Series washer/dryer. Bosch Nexxt 500 Washer by: Anonymous I have the same problems with the Bosch Nexxt 500 washer . 4.6 out of 5 … The drum makes some noise. Then the one under the washer stuck open and ball bearings fell onto the floor. Master Tech. The washer has actually leaked water. This is not the norm for Bosch quality. I did own a Bosch front load before and loved it, so I was just stunned when I ran into this problem. Fault in program sequence or malfunction. The freezer is adequate, but not spacious enough for lots of frozen goods. Bosch might do itself a favor and call their suplier on the carpet. Is this typical Bosch quality? but again i don't think its a bosch issue but a front loader issue with simple physics. I am grateful that I can get rid of this thing. We have had situations when the door cannot be opened because of the same failure, as others have described. POLL: Which kitchen design trend will become the new norm? This is what I learned and how I solved the problem... First of all if you remove the … I hope Bosch will feel embarassed enough to pay some patent holder a royalty to fix future models, or they will be out of business. Ask a customer care specialist We have a … I had been considering Bosch as a higher capacity replacement for my Asko set, but after reading this thread I think I will steer clear of Bosch. It is totally tempermental. the problem must be with the firmware in the controller. The Bosch Nexxt 500 was 2 yrs old and it broke down due to a spin cycle problem, getting the machine fixed was not fun and not cheep. The Washing machine cycle is way too long. i absolutely love my bosch nexxt. I upgraded the see-through door dryer. It's good for the consumers and the company as a couple of bad experiences by consumers can get a lot of attention from the many information driven consumers searching the net. Washer Training/Repair Manual ... All washers starting with index __/04 have new resin tubs, front and rear, with a translucent beige-tan color compared to older blue-white tubs. It also takes hours for each load that isn't "delicate" or "quick". I would like to personally follow up on your issue with the customer support people. The machine also has serious timing problems. )When i called on my lowes warranty they made appointments 2 different days in a row with me and never showed up or called. - DR. Perhaps the most significant difference between the Benchmark dual fuel range and the 800 series is when you use propane instead of natural gas. I've had the Bosch Nexxt 500 washer since Nov 07 (it's April 10 as I write this) and have had no problems. With my kids we have towels, sheets, Levi's - all take over an hour. my clothes are not washing properly either. The lid switch assembly can fail either mechanically or electrically. When your new machine arrives make sure they remove all the shipping bolts, properly level the washer and lock all the feet by tightening the lock nuts against the frame. I have had the Bosch Nexxt 500 model washing machine for about a month now. A new Houzz survey reveals global kitchen trends with staying power, See how a smart layout, smaller refrigerator and recessed storage maximize this tight space, Get ideas from savvy homeowners who have a knack for creating kitchens celebrating personal style, Range style is mostly a matter of personal taste. so i just adjust the towels and i am usually fine. And I think when you wrote front loader, you meant top loader, because it’s these front loaders that are causing all the problems… Yes, and mine is starting to stink too even though I leave the door open. Baloney, I have been washing clothes for too many years and I know a bad product when I see one. Piece of junk. Thankfully, Lowe's refunded all of my money because I purchased the extended warranty and no one in my area was approved by Bosch to repair it. The one and two stars obviously are the least efficient, especially in terms of water used per setting but the highest water consumption figure I could find belonged to a couple of two stars that use 19L for a full load. I have not had a set of sheets come out of the dryer without tons oF wrinkles and if you try to dry a blanket or two they roll into a ball and the sensor says they are dry but the center of the ball is still wet. Quality Bosch Nexxt Washing Machine Replacement Parts From Repair Clinic. View online or download Bosch Nexxt 500 Plus Series Operating & Installation Instructions Manual, Operating, Care And Installation Instructions Manual, Operation & Care Instructions Manual So my review is very poor and I'm so upset that using this washer 2-3 times a day breaks a motor after only having it for 2 1/2 yrs. At its worst, it has taken me over 3 hours to complete 1 load. I hope that you are doing more than phoning them and waiting for callbacks - write them at least, with real (not e-)mail. I do not recommend this washer. Even though this is a new item in the home I just purchased, we are having to buy another set to get our regular laundry completed in as few loads as possible, and hopefully in a much quieter manner. Our experience is that refrigerator and OTR microwave are fine. I hope I can help... without pitching... too much ;-). Hell, I can't be doing ALL their work for them. I bought a Bosch 500 Nexxt series washer about 4 years ago and it worked great for the first 3 years. i first cleaned out … the bleach intake fills up after I have sucked the fluid out. Model: Bosch Nexxt 500 Series Washer # XXXXX Problem: Run time is to long. But I don't really see that as a problem. Don't bend them too far or the balls will push through and pop out. If the machine isn't getting the water out of the clothes, try cleaning this hose. Nexxt. I have ALWAYS used HE detergent in lesser amounts than advised on the machine and in the manual (YES, I actually read it before using!). I think your dealer stuck you with a defective machine, but they also sound like they are going to fight you - I'm afraid you are probably going to have to try Bosch again. Once in a while I add Borax to a load to improve the effectiveness of the detergent. We've had our Bosch Nexxt 500 for two years, the first week was fantastic, after that, major buyer's remorse. Now as for the washer tub, the repairman is calling Bosch. Very annoying as my wife (a European) hand-washes and spins woolens and lays them flat to dry; it avoids a lot of expensive dry-cleaning. If I had known how bad it was then, I would not have exchanged it for another one. Axle, Roller, ... Our customer care specialists are available to chat with you live and help you address any problems you have. You have to go turn it off manually. Featured Video. The flap of the detergent/fabric softener/bleach dispenser broke off on my Bosch NEXXT 500 plus Series washer model WFMC5301C/13. Then when you close the door, the dishwasher sometimes goes into drain mode which sounds very similar to wash mode. Machine number two arrived and suffered from excessive vibration. 4.6 out of 5 stars 106. I now believe it would be in every ones best interest to replace the machines with new ones, as the cost, to you to continue to supply and install new parts and the time I must take waiting for the service Technician, and going to the Laundromat seems to out weigh the cost of just starting with new machines. It is left on the inside gray ledge. Thanks again for the advice and help! I too am quite disapointed with the Bosch Nexxt 500 series washer. It was diagnosed with a bad shock absorber which was changed by the service company. When I bought a new home last year, we went to the appliance store and decided on the Bosch Nexxt 6400 washer and dryer with pedestals. I know this is a little off topic. BOSCH customer support, should be renamed customer no support. Course it's out of warranty! This is the worst washer you can purchase. If you bought them with a major credit card you should be able to return them and your card company should back you up. It is the best way to understand the situation. Dealing with Bosch has been extremely unpleasant, since they have behaved in an arrogant and non-acccomodating manner; so they clearly do not want to deal with this machine. Then I noticed what look like rust spots on the washer drum. It got excellent reviews for performance and reliability and has four 19K burners, even with propane... and they all go down to a mere simmer. Simply click here to return to. My wife and I hate this washer. Although we have not experienced the bad mold smell referred to below, we have had numerous issues with the door on our washer and dryer not closing properly. I've had NO problems with smell, which I was afraid of, but the door is wide open at all times (except when in use, dah!) It does have a couple of shortcomings that are a frequent nuisance. service department with your info and I'm going to try to help out personally. We have waited about two month on the front panel. Can turn on machine with add bleach, Machine time indicates 1:12 hours in display. As a result of the closure, the elements can burn out. I don't use the drawers and am going to remove the pedestals to decrease vibrations. Problems with Bosch washing machines that won’t spin are usually due to issues with the load and detergent. There is no spin cycle. Maybe the new 500 had a few kinks in them that didn't get worked out? How? We've had ours for almost a year now and just started having problems with the spin cycle... but it only happens when I wash towels for some reason. I would never buy a front loader again.. What piece of crap. I am waiting for the extended warranty company to come to diagnose the latest in a series of mishaps. Even bleaching often, my husbands t-shirts look gray. Washer is level. If you don't have at least a two foot level get ahold of one before they come back because they probably won't have one with them. It does not spin my clothes out. Finally got him and the store to agree to fix that, as the store first argued that "that's why you inspect and sign when they arrive....". Bosch Great machines when they work ~~~Bosch Service is the WORSTDec 18 '06. So far you've not really dealt with Bosch, just with an unscrupulous dealer. If i would of had to pay out of pocket it would have been $142.00 and luckily have over 3 yrs left on warranty.The technician said that the bosch washers are very hard to work on. Now that it is off warranty the cost of trying to repair this again would be about half the cost of a new top of the line top loader. They did not level the machine. Re-level washers side to side and front to back using a bubble level. I have had the same problems witrh Bosch. I wish I had done my homework on this machine before we purchased it. Also, this machine needs to be perfectly horizontal in order to avoid the noise during the spinning cycle. Switch off dryer, leave to cool down for 30 min, switch on again. Has worked without issue; nice to have settings flexibility. PLEASE GIVE ME A NEW WASHER! First, neither pedestal drawer opened properly. Bosch Nexxt Series Pdf User Manuals. FREE Shipping by Amazon. Last night, I figured out the drainage hose was clogged from the sludge that develops from soap/softener. We it bought as replacement to our 12 yr old Maytag and have been upset with spending such a large amount of money on such a poorly functioning washer. I have a hard time believing it is because of the feet, I called Lowes told them the whole story, they ordered me a new machine which will be delivered next week. the best washer ever, have it for three years and not a single issue, our whites are white and yellows are yeloww... who cares about hour extra time, if you spend less hydro and you get clean stuff. I'll let you know as soon as I hear anything... Well, the local dealer, and Bosch, have decided to replace the units. The lights come on, there is no error message, and it makes two "clicks," but it doesn't spin. Anyhow, I'm gonna keep on looking for what to get. I have the Bosch washer and dryer for over 4 years and have had the repairman out at least twice a year for the spin cycle and mildew odor. I realized that we made a mistake to buy another Bosch product. Join in and write your own page! So, I decided to spend a few hundred more and go with the entry-level Capital Precision all-gas range ($3,199). We are very satisfied. I was told by my local repair shop that my washer needed a new drain pump. I am not please with this product and I wanted to see if anyone else was having the same issues. I meant to say Bosch is not the problem. These cooking gadgets harness imagination and high tech — and have price tags to match, The 100-Square-Foot Kitchen: Farm Style With More Storage and Counters, Personal Style: 50 Clever Real-Life Kitchen Design Details, How to Find the Right Range for Your Kitchen, Pro Chefs Dish on Kitchens: Michael Symon Shares His Tastes, Kitchen Remodel Costs: 3 Budgets, 3 Kitchens. It is held in place by a little nipple an both ends. … Bosch Nexxt 500 Plus series User Manual. That was a week ago. If your machines are that new, you should have simply returned them. It seems like the drawer glides are made of cheap cr*p. That's a shame because the machines are of fine quality. Your lucky if you get all your laundry done in that amount of time. As far as the drying, it is a fact that without a true heater element in the dishwasher that plastic does not dry. I had a Bosch dishwasher and couldn't be more pleased. The counter depth refrigerator (with French doors) is great for 3 of us, but when party time comes, there is not enough room for the extra dishes and food, so I have to plan accordingly.
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