Either the discharge or suction pressure level is out-of-limits, or the compressor has overloaded. iComfort® E30. 1) In your thermostat, you can turn Smart Away on/off by going to menu > settings > away. Does it work with multiple people in the house? Move the knob to view a specific day / hour The temperature and humidity values represent the average for the day / hour. Click on Performance Report. The thermostat is reading indoor temperatures above the pre-programmed limit. Runtime can be analogous to how much distance a car ran without accounting for its fuel efficiency. Runtime would be 100% for this case. The Feels Like feature is a combination of outdoor and indoor temperatures and indoor humidity to determine what it actually feels like in the home. “ For furnace and A/C systems the following Runtime parameters are displayed  1. The other schedules (winter, summer, etc.) Where are demand response programs currently available? When the thermostat screen is locked, the lock icon appears on the home screen. In the home screen, tap the Away button on the bottom left corner. Login to your iComfort® S30 account using the web portal (https://www.lennoxicomfort.com/account/login). are traditional schedules in which you can set up to four periods and their corresponding set-points. You can check what it means here: What does this alert or warning code mean? This is an internal safety feature that prevents the unit from running when it detects it is too cold outside to run. How does iComfort® M30 know when to dehumidify or humidify? Please refer to the related questions below for the meaning of runtime and percent demand. Select photo and a screen will appear asking you to either accept or reject/delete the photo. If you have Perfect Temp. Cooling  6. Select your network from the list of available networks or enter it manually if it does not appear in the list. The humidity options available to you are located under menu > settings > humidity. Similarly, when in heating, lower your heating set-point to the lowest temperature which you can be comfortable. The furnace low pressure switch is stuck closed. How do I troubleshoot the “WAC Failed”/ “Network Not Configured” error during WiFi setup using my iOS device? Lastly, choose an existing home if you already have one or tap the "Add New Home" to enter a new home. 6. Contact 1-800-9-LENNOX. In your thermostat, mobile app or web portal, you can go to menu > settings > general > language to choose between English, French, or Spanish. If an outdoor air sensor is installed, check your thermostat display for the temperature reading or for error notifications. Where do I find the Smart Hub software version and model number? In your thermostat, go to menu > settings > account to change your account information such as name, billing address, email address, password and other settings. From the removed thermostat, login using your iComfort® M30 credentials under menu > settings > account. How does the PureAir S measure the life of the filter and purifier? Lennox Dealer or call us at 1-800-9Lennox. a. Having an iComfort® E30 account allows you to control your thermostat remotely from the web portal and mobile app and it also allows you to utilize other advanced features of your iComfort® E30 Smart Thermostat such as Smart Away and Schedule IQ. We recommend you hire a certified dealer to do the installation for you. Check “Your Smart Home Devices” list on the Alexa app to confirm that the iComfort. myself? For example, every night at 10 p.m. set your iComfort, 1. The thermostat will maintain comfort by continuously adjusting the capacity of the system. The iComfort® S30 Mobile App is available in the iTunes App Store and Google Play. The table below 3. Fan A duel fuel system (Heat Pump with an indoor furnace unit) will have the following Parameters  1. Whether the temperature is going away from set-point or toward the set-point (system unable to keep up with demand). When you’re moving out of your home, you can remove the iComfort® S30 thermostat(s) in your home from your account and sign-out of the thermostat all at once with the move out button under menu > settings > account. What is the Dealer Control Center under Advanced Settings? How do I turn off the monthly performance report email? You can purchase iComfort® S30 from an authorized Lennox dealer. A zone maps 1:1 to a system or an iHarmony zone. The PureAir S system is taking pressure readings to determine current filter life. The duration of load shedding depends on your region, your energy company and your service contract. What variables can I turn on/off in the hide/show panel? When enabled, the fan automatically kicks in when the system detects high levels of allergens in the air. Make sure you have performed the WiFi configuration (WAC) for your iComfort. After on-line registration is completed, the system may then be If you tap on it, the hide/show panel will display. WI-FI THERMOSTAT iComfort Wi-Fi® Flex Thermostat Bulletin No. 1) From the home screen, tap the “Modes/Schedules” button. Here is a list of possible alert and warning codes and what they mean: Most HVAC systems are one stage systems. Where do I change the fan mode? 3) Alerts and Notifications: Allows your dealer to be notified when your system needs maintenance and when critical alerts and warnings occur (your dealer does not get reminders, for example for replacing the filter, or other informational messages you may receive). 1) Remote View: Allows your dealer to remotely view the status of your system. Arris Video URL: https://youtu.be/ss2ZdDUKGy4. During times when only a small amount of cooling is needed, your system will be on for 3 minutes and off for 15 minutes. 2) Change your filters. is for you. Why does my Smart Thermostat say "Transitioning To Next Schedule"? The system has not been able to turn on the cooling for more than 45 minutes. Can I have my iComfort® Wi-Fi and iComfort® E30 in the same App? The Emergency heat option is not available for non-heat pump systems.If this feature available to you, you can find it and turn it on by going to modes/schedules > emerg. You can modify the high and low balance points under menu > settings > heat & cool > auxiliary heat. The heating airflow is below the minimum required level. also works with Schedule IQ, so your home can be set at your ideal away temperature set-point when you’re away. Heat Pump Only  4. For example, having extra guests visiting could increase cooling or heating demand depending on your setting. In the "account info" dialog, turn off "monthly performance report". How do I remove /reset my iComfort® pairing from HomeKit? Your system will automatically go into Away Mode. What is the difference between a system and a zone? You can change the home name and address in your thermostat, mobile app, or web portal, under menu > settings > home info. How do I know my thermostat is enrolled in my utility provider’s demand response program? You can customize the duration of the “Hold”, but by default the schedule is on hold until the next period. You can always change this setting again under menu > settings > account > account info in the thermostat. Follow the prompts on your iOS device to finish configuring the Wi-Fi connection for your iComfort. Heat Pump Only  4. On your iOS device go to the Wi-Fi Settings and under “Setup New Device” look for your iComfort, 3. The iComfort® S30 app is compatible with Apple smart phones and tablets using iOS 7 and above and Android smart phones and tablets using Jellybean 4.1 and above. and fill in the additional information. Check “Your Smart Home Devices” list on the Alexa app to confirm that you are using the correct ‘device names’. Steady green when the Smart Hub is connected to a mobile device running the iComfort® S30 service maintenance application through a Lennox-managed local network connection. Why does my Smart Thermostat say Defrosting? The thermostat is reading an indoor temperature that is lower than 40ºF. The thermostat will automatically search for Wi-Fi networks in your home. It has the ability to connect to other iComfort® S30 devices running Lennox software to create a special Lennoxmanaged local network. 2. Runtime for a day is in hours, while runtime for an hour is in minutes. 2. Info (blue) – This message is intended for information purposes only. 2. Notifications are color coded to indicate their importance, with red being most critical, followed by orange and so on. Heat Pump + Electric Heat  2. To generate the pin, go to your thermostat, then go to settings > account and at the bottom of the page press the "Generate Pin" button. iComfort® S30 Choose which variables to display on the graph by turning them on/off on the hide/show panel 3. The thermostat has found a problem with a system component's outdoor temperature sensor. Arris Website. Once the ventilation setting is selected a home owner can control the ventilation. There is a delay in the system component responding to the system. The iComfort® E30 can be used with almost any system. 3. We recommend you hire a certified dealer to do the installation for you. You can also manually add a Wi-Fi network by pressing the "Other" button. The performance report display on-demand performance data from your iComfort® S30 system for the last 10 days. 2. Can I have my iComfort® Wi-Fi and iComfort® M30 in the same App? It keeps resetting itself today - what I mean is that it literally shuts down, restarts, and then comes back up on the dealer entry screen. Account" link in the upper right corner of the website and 7-day, universal, multi-stage, programmable, touchscreen thermostat. The applicable system component (device) is resetting itself. Terms and Conditions & Privacy Policy Lennox will use this information in accordance with their respective terms of service and privacy policies. The furnace high pressure switch is stuck closed. Motorola Upon initial registration, on Step 3: My System, click the "Add Home" button The Smart Away feature relies on the iComfort® M30 Mobile App running on your mobile device (smart phone or tablet). is a feature that uses auto mode (a special heat/cool mode) with advanced algorithms to control the humidity and fan so your home is always at the same temperature. Warning (orange) - This is more of a prognostic or diagnostic message, perhaps something to look out for or prevent in the future. Diagram 2 below shows a home with one system and iHarmony zoning. Having an iComfort® S30 account allows you to control your thermostat remotely from the web portal and mobile app and it also allows you to utilize other advanced features of your iComfort® S30 thermostat such as Smart Away and Schedule IQ.. Where can I download the iComfort® S30 Mobile App? This part number is for a standard, non heat pump unit. We recommend you do not install the iComfort® M30 yourself. Alexa will control your iComfort® a little differently when it’s in ‘Heat and Cool’ mode, which can automatically switch between heating and cooling as needed.For instance, if you ask Alexa to set the temperature to 70°F (21.0°C), your thermostat will use this as a midpoint temperature between the heat and cool setpoints,setting the Heat temperature to 69°F (20.5°C) and Cool temperature to 72°F (22.0°C)”. Remove the thermostat from the system while applying power and reprogramming. How can I troubleshoot or diagnose what is wrong with my system? How do I set-up Wi-Fi on the iComfort® M30 Smart Thermostat? Why does Alexa say “(thermostat name) is OFF, please turn it on”? To access your iComfort® M30 performance report on demand: 1. Registration takes a few steps at the thermostat as well as on your computer. This is important for multistage and variable capacity systems that use multiple levels of heating or cooling. How do I get access to the website to control To control iComfort via HomeKit when away from home, you will need to setup a home hub which can be HomePod, Apple TV 4K, Apple TV (4th generation), or iPad. The furnace control is not able to calibrate the pressure switch. The alarm/fault clears after the correct match is detected following a reset. The thermostat automatically checks for software updates every 24 hours for you. The minimal required size is 640 x 400 and can be up to 1280 x 800 pixel resolution is supported. Often these peak times and dynamic pricing rates are in the afternoon, early evening and summertime. Heating  2. The HP could not progress the room temperature 0.5°F towards the set point in 30 minutes. The temperature sensor in the thermostat is not working properly. You can utilize the Smart Away feature on the iComfort® E30 thermostat to do this automatically. To generate the pin, go to your thermostat, then go to settings > account and at the bottom of the page press the "Generate Pin" button. When hour is selected, the system mode and fan mode are those at the beginning of the hour. Having the correct home location is important because your weather information, screen saver weather background (if you have this feature enabled) and mobile app/web portal show current weather information outside the home. Fan When cooling or heating, the fan is running. iComfort Thermostat … For instructions on how to do this, please refer to the related questions section below. When this occurs, you’ll see a status message on the home screen that says “Ambient Lockout”. In your mobile app or web portal, you can tap/click on your email address on the top right and then “View Account”. Cooling  6. The 24VAC iComfort Wi‐Fi® thermostat is an electronic communicating, color display touchscreen and 7-day programmable thermostat. it does not appear in the list, Enter your wireless network password and press, Enter your email address in the space provided, Wait for the registration email to appear in the inbox for the email address you Dehumidification Forgot your UserID, Email, and Password? Cooling  3. If you want to understand how efficiently your equipment ran see “How Hard Did the System Work? Since the low setting is adequate to meet household-cooling demands 80% of the time, a two-stage unit runs for longer periods and produces more even temperatures. The thermostat does not know the capacity (tonnage) of the indoor or outdoor unit. The outside temperature is below the level where the heat pump is programmed to heat the home. This will remove your iComfort ® accessory from your homekit home on all paired iOS devices. A two stage system operating at 100% demand runs second stage 100% of the time. You can retry the WAC procedure by manually invoking WAC mode on your iComfort, 1.  1-800-9Lennox or visit the Lennox Dealer Locator. But you also need to make sure that each zone has the mode/schedule you desire selected. Compressor slowdown due to high compressor current. It works with Amazon Echo, Echo Dot and Tap devices allowing the homeowner to ask Alexa to adjust the temperature. The O to R link on the furnace needs to be restored. Secondary 24VAC power to the damper control module is low. Who can I contact to replace my filter or purifier? Cisco Advances from moderate to critical after ten (10) minutes. The hide/show panel on the right The graph displays the variables that are turned on in the hide/show panel. The Y2 relay on the applicable system component has failed. For M30 systems, the runtime is calculated based on the relay settings You can view runtime information for your system in the web portal for iComfort® M30, under menu >performance report, or in the monthly email performance report. Select your network from the list of available networks or enter it manually if This could be in your attic, basement or garage. 3) Keep your doors and windows closed. Trouble with iCloud, HomeKit or Home hub syncing issues? Usually this is in the form of electric heating provided by the indoor unit. The EIM allows the iComfort® S30 to work with Lennox-brand noncommunicating equipment and most other brands of heating and cooling equipment. Make sure your home hub is powered on and connected to the same home wifi network. We recommend that you allow your dealer to have remote access to your system, this way your dealer is able to quickly troubleshoot any issues, alerts, or warnings that may occur remotely. (This is considered a transient state because the mobile device will disconnect from the Lennox-managed network when the task at hand is complete.) The iComfort® S30, E30 and M30 support Peak Monitoring. Runtime can be analogous to how much distance a car ran without accounting for its fuel efficiency. iHarmony zoning requires additional equipment (automated dampers). Motorola Perfect Temp. You can change or set your home location under menu > settings > home info. For example, the save energy schedule comes preloaded with recommended set-points for saving energy, but because of differences in geographic regions, these settings may not be the most optimal for your area, and thus we allow you to modify them. Runtime can be analogous to how much distance a car ran without accounting for its fuel efficiency. Make sure that the Echo device is set to the correct temperature unit (Fahrenheit or Celsius), Currently, you can use Alexa to control only one home under your iComfort. Motorola How do I access the iComfort® M30 Smart Thermostat settings? How do I access my iComfort® S30 performance report? You can select 1 hour, 2 hours, 8 hours, 24 hours or a Custom option. During initial registration, simply select the back button at the bottom of the On the iComfort thermostat go home page/ menu/ ventilation. In menu > settings > notifications > reminders, you're given two options: "Calendar" and "Run-Time". It is divided into 3 sections: 1. The furnace low pressure switch is open during run mode. If you tap on the disabled fan icon, you’ll see a pop-up describing why (screen 2). You can access the thermostat settings by tapping the menu > settings button on the home screen. Select your home and/or system in the "my homes" screen. Here are some pointers to reduce cooling or heating demand in your iComfort® E30 system: 1) When in cooling, raise your cooling set-point to the highest temperature which you can be comfortable. All Lennox branded iComfort® outdoor units have a outdoor temperature sensor factory installed, Enhance defrost control options for Lennox communicating heat pumps using Intellifrost Adaptive Defrost Control, part number 103369-04 or later. Can I have my iComfort® Wi-Fi and iComfort® S30 in the same App? Auxiliary heat is electric resistance heat. iComfort® E30 This means that your energy company has interrupted or is affecting the supply of electricity in your area or home to reduce the demand on the power grid. To stop receiving a monthly email containing the performance report of your iComfort® E30 system, you can follow these steps: On the web portal: 1. This is because your window size is not wide enough. Interlock relay stuck (IFC or AHC modes only). Dew Point - Automatically changes the humidity set-point to try and prevent condensation on the windows. Where do I select a picture on the thermostat as my screen saver? The variables you can control depend on the equipment that you have installed and the current operation of your system. 1: Tap is the menu button on the thermostat: Save money on your utility bill during maximum or peak timeframes. The thermostat automatically checks for software updates every 24 hours for you. To get rid of frost, the system will run a mode similar to AC to take the heat from inside the house across the indoor coil and transfer it outside to warm the outdoor unit. The shaded/darker areas in the slider represent the allowable range of values for humidification and dehumidification. If you tap on it, the hide/show panel will display. If your thermostat is in Away or (active) Smart Away, cancel it from the thermostat, app or portal. To view the weather forecast in your area and current outdoor air quality conditions, simply tap on the weather icon in the home screen. The goal is to heat the outdoor unit to evaporate the water. Alternatively, if you have a smart phone, you can enable Smart Away so you’ll never have to manually put your home in Away Mode when you leave your house and remember to adjust your thermostat temperature when you return home. Will I get notified when it is time to replace the filter? Please refer to the related questions below for the meaning of "demand" and "runtime". Your monthly summary report displays the average demand for each component in your system. After connecting to your wireless network, you can register your thermostat by doing If you would like to see what the default set-points were at the time of purchase, then you can tap "Restore". A two stage system operating at 75% demand run first stage 50% of the time and second stage 50% of the time. How do I un-enroll my thermostat from Peak Monitoring? A Lennox-managed local network is independent of the actual physical network it is running on, and it can operate over the home Wi-Fi network or over the Smart Hub Wi-Fi network. On the iComfort® S30 Thermostat, you can go to menu > settings > account, scroll to the bottom of the screen and you should see the monthly performance report option. No, you cannot. What are the recommended Wi-Fi routers for use with iComfort® M30? When hour is selected, the system mode and fan mode are those at the beginning of the hour. To stop receiving a monthly email containing the performance report of your iComfort® M30 system, you can follow these steps: On the web portal: 1. Why does Alexa say “I can only set the temperature between (X) and (Y) degrees”? Two-stage cooling means the air conditioner or heat pump has a compressor with two levels of operation: high for hot summer days and low for milder days. AT&T Replace the icomfort thermostat with a conventional thermostat that has a dual fuel control mode (e.g. Heat Pump Only  4. The inverter has detected a PFC circuit over-current condition. Heat Pump + Electric Heat  2. The outdoor temperature displayed in your thermostat's home screen can come either from the sensor in your outdoor unit or from https://www.accuweather.com/. Therefore the thermostat simply adjusts demand by changing runtime. How does Alexa work when thermostat is in ‘Heat and Cool’ mode? Logging in will automatically add the iComfort® E30 Smart Thermostat to your account again. How do I unlock the iComfort® M30 Smart Thermostat display? Climate IQ works with all Lennox outdoor communicating equipment. 2. - Two Factor authentication should be enabled for your iCloud account : - To set up accessories and automation, allow Home to use your location. Your lamp should still be on but its intensity is reduced to a level that will not provide the activation to the PureAir insert to achieve proper VOC destruction rates. In your mobile app or web portal, you can tap/click on your email address on the top right and then “View Account”. The thermostat found more than one thermostat, indoor or outdoor unit on the system. Wait up to five minutes for the compressor to turn on, particularly if you see "Wait" on the display. Click on your account / email address at the top. From home screen go to menu (top right of home screen), select settings, then select Advanced Settings, select View Dealer Control Center, select Proceed, select Equipment, and select PureAir S. Then scroll down to the bottom and select either reset purifier (will reset just the lamp life) or reset filter (this will reset just the filter). The weather forecast on the weather screen on your thermostat (and mobile app and iComfort® E30 web portal) comes from https://www.accuweather.com/. The outdoor temperature displayed in your thermostat's home screen can come either from the sensor in your outdoor unit or from https://www.accuweather.com/. If so, then each system has its own settings and its own schedules. 2: Then tap settings button on the pop-up (these are your system settings). You’ll be given a number that is unique for a one-time use.When you enter the pin on the web portal or mobile app, you’ll be automatically signed-in on your thermostat. Logging in will automatically add the iComfort® S30 Smart Thermostat to your account again. Which mobile devices work with my E30 thermostat and app? This means you’ll always be comfortable and saving energy when you’re away. You can always change this setting again under menu > settings > account > account info in the thermostat. 1.4.4. Climate IQ monitors current climate conditions and automatically removes excess humidity when necessary. The monthly performance report contains a summary of how hard the system worked (runtime and demand) for the past month and compares it to the previous month. You can find a dealer near you here: http://www.lennox.com/locate/. A screen will display with the available system modes for your equipment (such as cool only, heat only, heat/cool, etc.). WARRANTY Five-year limited warranty in residential applications. Click on Performance Report. Other sources could be gas, oil, or hot-water back-up systems as well. The hide/show panel on the right The graph displays the variables that are turned on in the hide/show panel. The iComfort® M30 app is compatible with Apple smart phones and tablets using iOS 7 and above and Android smart phones and tablets using Jellybean 4.1 and above. When you return home, you’ll need to cancel Away Mode. Verizon. A two stage system operating at 75% demand run first stage 50% of the time and second stage 50% of the time. In the monthly report, you only get runtime values for the previous month. Please do NOT use any numbers in the name like “Bedroom3”. Tap on the menu button on the top right. The iComfort® E30 Mobile App is available in the iTunes App Store and Google Play. Under menu > settings > account, you can create a new iComfort® E30 account by following the instructions on the screen. If you need to find a new Lennox dealer go to the dealer locator on www.lennox.com. For example, only customers that have electric heat will see electric demand as a variable. What features or advantages does the iComfort® S30 Smart Thermostat offer? It is typically located near the indoor unit. Try dragging a knob up or down along the horseshoe or using the “+” and “-” buttons that appear when you start dragging the knob to adjust your set-point. 4. Once you have created an iComfort® S30 account and your are signed-in on the thermostat, you’ll be able to use the iComfort® S30 Mobile App and web portal to control your thermostat remotely from anywhere. Navigate to the desired photo and select it. If you don’t have iHarmony zoning to control the temperature in every room of the house, then the two systems will appear as two zones on your thermostat's display, and the system name will appear above the temperature set-point control (a.k.a., horseshoe) on the home screen. Demand provides better insight than runtime alone because it factors in what level of heating or cooling the system was operating. A two stage system operating at 25% demand will run the first stage 50% of the time. Refer to your manual to see if you need to reset the float switch. The iComfort® Wi-Fi and iComfort® M30 have different mobile Apps and consumer web portals. Step 4: My Dealer: Confirm or enter your Lennox Dealer contact information. How to remove noncommunicating equipment. 3. With that said, since the May 22, 2013 “connection outage resolved” notice from Lennox, I have had a rock-solid WiFi connection. If you are accessing remotely i.e. Runtime shows you how long your iComfort® E30 equipment was in “On” mode.